Digital Agencies need to keep clients longer to improve total revenue and acquisition costs – We do that.
Customer Support Software for Smaller Digital Agencies
Support
- Take change requests quickly
- Whole office visibility
- Simplify workflows
- PM’s – single pane of glass
Automation
- Tracking of hours potential
- Automated notifications
- Records Archiving with Immutability to improve accountability
Training and Documentation
- Stop wasting time explaining the same principles to different clients
- Internal onboarding hub lowers costs of training
Digital Agency Specific Features
Change Accountability
Digital Agencies often have a lot of hands in the same projects. That can mean there are mistakes and missed deficiencies. We are working to ensure that every small digital agency can track who changes what on which project, so you know where to look for answers.
Simple call/request intake and assignment
Stop wasting time transferring calls and assigning tickets multiple times. Just the follow-up alone can kill profitability. Our ecosystem allows for a full-team oversight model, that helps project managers and ownership to directly establish status in real-time.
Quick understanding of high stress cleintele
While it may not always make sense to “fire a client” our customer support software for digital agencies allows you to understand the percentage of support time and resources that are going to each client, and make data-driven choices about who costs more to keep as a client.
Use a single form input for all client data
Once you’ve input data for the client, it saves data entries into a single database entry for that client and can cross pollinate other functionalities, and offer a single point of reconciliation.
Internal Training Courses
Built by you, overseen by you, or Built entirely by us, we can help you improve onboarding for new employees. With archived agreements in place to ensure they know key principles, and have signed off on compliance paperwork. You can even automate yearly audits and knowledge checks. More effective employees mean better profits.
Customer Specific Training and Knowledgebases
We can add value here, with premium client-facing tutorials and retention-oriented knowledgebases and help desk workflows. We can create an environment that preempts customer service issues and give you a way to interface profitably with high touch clientele.
Additionally, there are a LOT of other Modules that can be integrated into the SaaS we build that focuses on Digital Marketing industry businesses. We can help you manage risk, improve customer support, and lower total hours wasted per customer, and per employee. We are able to help you get better ROI on employee timelines, with integrated, pre-built workflows, and customizable modules that help you accomplish more, in less time. remember, we are a digital marketing agency specific team that knows best practice, understands your day-to-day, and can build something that is not only integrated to your existing stacks, but incredibly efficient.
Plus get all of our Standard Features and Easy to implement add-ons
Knowledgebase for your Clients
Help your Customers help themselves. We can even help you built it.
Ticketing System
Prioritize tasks, and give proper attention to customer needs.
All-web Compatibility
Optimized for use over multiple devices; web-based for ease of use.
Omni Channel Support
Take clients from any of your inbound channels.
Customization - Only what you Want
You can customize to keep the interface clean, and the workflow tight.
Easy, simple & Lightweight
No heavy infrastructure to maintain, true SaaS platform.
Run on any device .
No Per-Seat Charges
We let you decide how many agents you need on your platform - no seat charges.
Plug & Play Modules
Industry Specific, and Company Specific Add-ons that supercharge yoru capabilities.
Grow your Digital Agency Business by giving your team the right tools to handle customer-facing interactions
Supported by a team of subject matter experts in the marketing industry. We can help you grab extra control of your distribution and support channels, with a clean, easy to use interface and INDUSTRY SPECIFIC modules that can improve growth and ROI.
Send alerts, and automate update information across the entire team in real time
Interface by Client, Project, or contact, etc.
Newsfeed and important industry updates built in
Change Check to ensure that you have accountability
Customizable Feature Sets
Industry Experts to help guide your growth
The best knowledgebase and training support in the industry
Notifications and communications support
Easy support tracking to improve 'time wasted' metrics
View the Digital Agency and Marketing Industry Roadmap for Motivware Customer Support for the Digital Marketing Industry
Important Links for the Digital Marketing Industry about Motivware
Blog Articles: Motivware for Digital Agencies
Digital Marketing Industry Uses for MW
Knowledgebase for using MW
Feature-Request for Marketing Industry
