Why do you want Motivware as your Customer Support SAAS Solution?

Real World Customer Support Platform

Provide support in real-time & beyond

No per seat cost - Budget friendly

Simple Interface, Powerful features

Hybridized, semi-custom customer support platform

Important Core Features of Motivware Customer Support Software – Why we are your go-to solution for an easy to use Customer Support SaaS

Plus get all of our Standard Features and Easy to implement add-ons

Knowledgebase for your Clients

Help your Customers help themselves. We can even help you built it.

Ticketing System

Prioritize tasks, and give proper attention to customer needs.

All-web Compatibility

Optimized for use over multiple devices; web-based for ease of use.

Omni Channel Support

Take clients from any of your inbound channels.

Customization - Only what you Want

You can customize to keep the interface clean, and the workflow tight.

Easy, simple & Lightweight

No heavy infrastructure to maintain, true SaaS platform.

Run on any device .

No Per-Seat Charges

We let you decide how many agents you need on your platform - no seat charges.

Plug & Play Modules

Industry Specific, and Company Specific Add-ons that supercharge yoru capabilities. 

Other reasons why Motivware is the optimized Customer Support Software for your team

You get to help build your solution for Customer Support

We're not asking you to work for free to help develop your instance of our Customer Support SAAS. What we offer, is a seat at the table: You get to request features, have customized integrations and improve your workflow through strategic design of this platform for your business' unique needs.

Enhanced Productivity

Because we help you get more accomplished on a per minute basis, and your customers get more value out of each interaction thanks to our unique feature set, we are already positioning you for enhanced ROI. But the game-changing feature of our Customer Support Software is this: The ability to get EXACTLY the workflow you want over time, thanks to customization and an overlay of industry specific best practices. So, you get industry specific implementation AND Business specific workflows and preferences built in. 

We also have add-ons that improve ROI

InVoice

A Simple, completely customizable, semi-automated workflow for invoicing that improves your ability to send invoices and contracts for services/products.

TimeTrack+

Simple, integrated time tracking that helps you track billable hours, or improve the efficiency of professionals on your team. The time tracking utility integrates into all your workflows.

Custom Alerting

Need to be reminded to follow-up on a case, or a calendaring integration that improves collaboration? Improve throughput by having multiple staff members working at once: We do that.

Custom Forms

Gather data easily from the customer, and save time with automated fills, and custom integration of data from your team and clients. We help you build forms that improve total efficiency and increase support agent bandwidth.

Custom Dev Hours

We're proud of our base level offering - it's simple, refined and powerful. But every business has in-house methods and work flows. Let us help you leverage efficiency by building a bespoke solution that delivers 24/7.

Data Obfuscation

We offer the ability to include as many staff members as you need on our customer support software platform. Sometimes, you need to ensure client confidentiality and security in layers. We can obfuscate HIPAA or other data.

Compare Our SAAS Offering by tier

Small Team

  • A seat at the table - help us get your needed integrations or feature adds into the SaaS
  • Up to 4 seats
  • 2 Custom Development hours * (with annual subscription)
  • Access to customizable modules for plug-and-play integrations

Growth Plan

  • All base level features of Small Team Plan
  • Up to 10 seats
  • An additional 3 hours of custom development - 5 hours total *(with annual subscription)
  • Custom Forms (up to 3)
  • Quarterly Live training, FAQ & Team events

Enterprise

  • All base level features of Growth Plan
  • Up to 50 seats
  • 2 hours per month of custom development hours
  • Invoice Now add-on
  • TimeTrack+ add-on

Fully Customized

  • All base level features of the Enterprise plan
  • 51+ seats available
  • Discounted custom development hours with 3 hours included FREE per month
  • Discounted access to custom modules
  • Priority Support and Onboarding